- How do I login using my mobile number?
- What if I haven't received a verification code?
- How can I change which mobile number the verification code is sent to?
- What if I don't have my phone near me?
1. How do I login using my mobile number?
Instead of entering your email address and password each time you log into Kayo, you can just use your mobile number instead.
To do this:
- Select Sign In.
- Enter the valid Australian mobile number associated with your account (starting with 04).
- You'll be sent a verification code via text
- Enter this verification code to log in.
2. What if I haven’t received a verification code?
Your code will be sent via text, meaning you'll need adequate mobile reception to receive it. Please allow up to 5 minutes for your code to be sent. If you have still not received your code, you can request a new code by selecting Generate new code.
3. How can I change which mobile number the verification code is sent to?
If you accidentally entered your mobile number incorrectly, select Update mobile number to change which number the code is sent to.
If you need to change the mobile number associated with your account, follow the below steps:
- Click here to access My Account.
- Select Edit Mobile, enter your new mobile number, then select Done.
- To verify your account, you'll receive a code to the email address associated with your account.
- To confirm the new mobile number, you'll then receive a code to the mobile number you've entered.
Note: You can only update your mobile number once every seven days.
4. What if I don’t have my phone near me?
You can still log in using your email address and password.
If you're having trouble logging in, or have forgotten your password, click here.