| Source of Issue |
Troubleshooting steps
|
| Device |
It look’s like you were using an incompatible device for that stream! Follow the steps below to get back in the game:
- Confirm you are using a device that is compatible with Kayo Sports, you can find a full list of our compatible devices here
- If you are still having issues, take a look at our general troubleshooting tips here
|
| Operating system |
It looks like your operating system is out of date or not compatible with Kayo. Follow the steps below to get back in the game:
- Take a look here to see what operating system you need and how to update it
- You will also need to ensure the latest version of the app is downloaded onto the device you’re using
- If you are still having issues, take a look at our general troubleshooting tips here
|
| Browser |
It looks like your browser is out of date or not compatible with Kayo. Follow the steps below to get back in the game:
- Take a look here to see what browser you’ll need to be using and how to download the latest version
- If you are still having issues, take a look at our general troubleshooting tips here
|
Connection |
It looks like the connection to your stream was not fast enough! Follow the steps below to get back in the game:
- To see what speed you need to be getting to your Kayo stream, take a look here
- You can now check your network speed by clicking here to ensure you’re getting enough speed to your stream
- If you are still having issues, take a look at our general troubleshooting tips here
|