I'm getting no sound from my Kayo video

If you aren't getting any sound on Kayo, you'll need to determine if it's app or device related. Your first step to solve any sound issue is to check that the video player is not 'Muted'.

Still no sound? Please continue with the below troubleshooting for your device:

Hubbl
If you’re having issues with sound on a Hubbl device, we have extensive online troubleshooting available. Click here for troubleshooting steps.

 

iOS
Try shutting the Kayo app down and reopening by:

1. Double tapping the home button
2. Close the app by swiping up on it
3. Re-launch the Kayo app again

Android
Try shutting the Kayo app down and reopening by:

1. Open the settings app on your device
2. Tap Apps & Notifications
3. Select the Kayo app
4. Tap 'Force Stop' and confirm you wish to close Kayo
5. Re-launch the Kayo app again

Web

1. Make sure the video player hasn't started muted
2. Check that the computer volume is working elsewhere on the internet. This will help determine if the sound issue is isolated to Kayo, or if it's your device
3. Ensure that your volume isn't too low. Check your volume bar and see what % of the sound is playin
4. Check to see if the page you're using isn't muted
   1. Right-click the tab you have Kayo open in
   2. Ensure the tab hasn't been muted
5. Try using a different web browser (E.g. Chrome, Safari, Firefox).