How do I clear the cache on my device?

Cache is a software or hardware used to temporarily store information and data. When cache builds up, it can affect streaming performance so clearing it can resolve most issues. 

For step-by-step instructions on how to clear the cache, please select your device from the list below:

• Web browser
• iOS iPhone/iPad
• Apple TV
• Android mobile/tablet
• Android TV
• Samsung TV
• Hisense TV
• LG TV
• PlayStation
• Chromecast
• Amazon Fire TV Stick

 

Web browser

Google Chrome
Mac:

1. Select the three vertical dots to open the Chrome menu from the top-right of your browser.
2. Select More Tools, then Clear browsing data.

PC:

1. Select the three vertical dots to open Chrome menu from the top-right of your browser.
2. Select Delete browsing data, then under "Basic" select Cached images and files.
3. Select Delete data.

Safari

1. Click on the Safari menu in the top left-hand corner next to the Apple symbol.
2. Click on Settings.
3. A new dialogue box will open, click Privacy.
4. Click on the Manage Website Data button.
5. To remove any cached data and cookies from your computer, click Remove all.
6. A new dialogue box will open, click Remove Now.
7. Wait a few moments, then click Done.

Firefox
Mac:

1. With Firefox open, click the hamburger menu in the top-right and select Settings.
2. Click Privacy & Security.
3. Scroll down to the Cookies & Site Data section and click Clear Data.
4. Uncheck the box for Cookies and Site Data and click Clear.

PC:

1. Click on the Firefox menu (three lines) in the top right-hand corner.
2. Click on Settings.
3. On the left-hand side, click Privacy & Security. 
4. Scroll down to Cookies and Site Data, then click Clear data.
5. A new dialogue box will open, click Clear Now and wait for the dialogue box to exit.

Microsoft Edge

1. Click on the Firefox menu (three lines) in the top right-hand corner.
2. Click on Settings.
3. On the left-hand side, click Privacy & Security.
4. Scroll down to Cookies and Site Data, then click Clear data.
5. A new dialogue box will open, click Clear Now and wait for the dialogue box to exit.

iOS iPhone/iPad

Clearing the cache on an iOS device is a little different to clearing it on other devices. Rather then clearing the cache, you'll need to delete and re-install the app instead. To do this, follow the steps below:

1. Hold down on the Kayo app until a menu pops up.
2. Press Remove App.
3. Press Delete App.
4. Head back to the App Store and re-download the app.

Apple TV

1. On the Apple TV home screen, navigate to the Kayo app.
2. Press and hold the clickpad or touch surface on your remote.
3. Select Delete App, then select Delete.
4. Open the App Store and browse or search for the Kayo app.
5. Select the Get button.

 
 

Android mobile/tablet

1. Open Settings, then go to Apps.
2. Select the Kayo app.
3. Tap Storage & cache or Storage.
4. Tap Clear cache.

Android TV or Google TV

1. From the home screen, navigate to the Gmail icon and select it.
2. On the Google TV screen, go to Screen.
3. Select Settings.
4. Select Apps.
5. Select See all apps.
6. Scroll down to the Kayo app, then select Clear Data or Clear Cache.

 
 

Samsung TV

1. Tap the Home button on your Samsung Smart TV remote control.
2. Go to Settings.
3. Go to All Settings.
4. Choose Support and then Device Care.
5. Select Manage Storage.
6. Choose the Kayo app and then View Details.
7. Select Clear Cache.

Hisense TV

1. Go to Settings.
2. Click on System and select Application Settings.
3. Click Clear Cache.
4. Click Clear.

 
 

LG TV

1. Press the Home button on your remote.
2. Go to Settings, then General, then Storage.
3. Select Clear Cache.

 
 

PlayStation

PlayStation 4:

1. Power your PlayStation off. The PlayStation needs to be completely powered off in order to clear the cache.
2. Power your PlayStation back on.
3. Select the Kayo app.
4. Press and hold L1 + R1 for three seconds.

PlayStation 5:

1. Power your PlayStation off. The PlayStation needs to be completely powered off in order to clear the cache.
2. Boot the PlayStation 5 into safe mode by holding the power button until it beeps twice.
3. Connect your controller, then press the PS button.
4. Select Clear Cache and Rebuild Database.
5. Select Clear System Software Cache..
6. Select OK.

 
 

Chromecast

1. Navigate to your profile icon, select Settings.
2. Select System, then Storage, then Internal shared storage, then Cached data.
3. Select OK to clear cached data.

 
 

Amazon Fire TV Stick

1. Go to Settings.
2. Select Applications.
3. In Manage Installed Applications, select the Kayo app.
4. Select Clear Cache, and then Clear Data.