- Is my LG TV compatible with Kayo?
- Can I subscribe to Kayo via LG TV?
- How do I watch Kayo on my LG TV?
- How do I download the Kayo app on my LG TV?
- How do I sign in to the Kayo app on my LG TV?
- Is 4K available on LG TV?
- Why can't I use SplitView on my LG TV?
- How do I manage my account on LG TV?
- What if I'm having trouble streaming on my LG TV?
1. Is my LG TV compatible with Kayo?
Kayo is available on selected LG TVs (2018 models or later) using WebOS 4 and above.
Note: Kayo is not supported on LG Netcast TVs or via LG TV’s Web Browser Application
To confirm what WebOS version your TV uses, follow the steps below:
- Select ‘Settings’ (the cog icon) on your remote.
- Select ‘Quick settings’
- Select ‘General’
- Select ‘About this TV’
- Select ‘Web OS TV Version’
- If your device is running WebOS 4 or above, your device is compatible with Kayo
2. Can I subscribe to Kayo via LG TV?
You cannot sign up to Kayo via your LG TV, this means you will need to subscribe to Kayo via a web browser. To subscribe to Kayo, click here and follow the prompts.
If you need further help subscribing to Kayo, check out our page How do I subscribe to Kayo?
3. How do I watch Kayo on my LG TV?
- Firstly, you'll need an active Kayo subscription to watch on your LG TV. To subscribe via web bowser, click here.
- The next step is downloading the Kayo app on your compatible LG TV, for instructions on how to do this click here.
- Once you’ve downloaded the LG TV app and have an active Kayo subscription, sign in and start streaming! For instructions on how to sign in on your LG TV click here
4. How do I download the Kayo app on my LG TV?
- On your compatible LG TV device, navigate to the ‘home page’ or press the 'home' icon on your remote control
- On the home screen under 'App List', you will see the Kayo app
- Select the Kayo app
- Select ‘Install’
5. How do I sign in to the Kayo app on my LG TV?
- From the ‘App List’ carousel, select the Kayo app and select ‘Sign In’
- Open the Kayo app and select ‘Sign In’
- Use your smartphone or tablet to scan the QR code displayed on your TV and select the pop-up that appears
- Your 8 digit code will be pre-populated, select 'Confirm'
- You may be asked to enter your login credentials, then your TV will login
- Select the program you want to watch then kick back and relax!
6. Is 4K available on LG TV?
Selected 4K content is available for customers on a Premium subscription with a 2018 or later 4K-supported LG TV running webOS 4.0+. A broadband speed of at least 25Mbps is required to stream in 4K.
For more information, click here.
7. How do I manage my account on LG TV?
You cannot manage your account via your LG TV. To view or make changes to your account, please visit hubbl.com.au/my-account.
8. Why can't I use SplitView on my LG TV?
The SplitView feature is not supported on LG TV. You will be able to stream Kayo in the standard view (1 screen).
9. What if I'm having trouble streaming on my LG TV?
We recommend following the below troubleshooting steps if you're having issues streaming:
1. Reboot the device
- Turn off the TV using the remote.
- Turn off the TV at the power point, and unplug the power cord.
- Wait up to 2 minutes, then replug the power cord and turn the TV on with the remote.
2. Reboot the WiFi router and run a speed test
- Turn the WiFi router off, and unplug it from the power source.
- Wait 30 seconds, then plug the router back in.
- Switch the router back on (this can take about a minute).
- Try connecting to the internet again.
It's also worth running a speed test to ensure your internet connection is stable. We recommend an internet speed of at least 7.5Mpbs to stream.
3. Clear the cache on your TV
Cache is a software or hardware used to temporarily store information and data. When cache builds up and is not cleared, it can affect streaming performance.
To clear the cache:
- Unplug the TV from the power source.
- Wait at least 10 seconds.
- Plug the TV back into the power source.
4. Ensure the TV system is up to date
- Go to Settings, then General.
- Select About this TV.
- Select Check for updates.
- If an update is available, select Download and Install
5. Ensure you're using a compatible device
Kayo is compatible with 2019 or later LG TV models running webOS 4.9+ . For a full list of LG TV models compatible with Kayo, click here.