Why have I received an SMS and/or email from Hubbl?
- If you have a Hubbl device or have subscribed to a Hubbl streaming service (Kayo or BINGE), now or in the past, you may receive communications from Hubbl from time-to-time. To learn more about this, click here.
- If you do not have, or have never had, a Kayo or BINGE subscription or are not sure why you received the message, it could be because:
- a customer may have entered an incorrect mobile number when trying to sign up or login
- if you share your subscription with friends or family, they may be using your details to login or speak to customer support
If you're still unsure about an email or text message you’ve received from Hubbl, you can always contact our customer support team on our website.
When would I receive an SMS?
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Signing up or signing in: You'll be required to verify your mobile number. You'll receive a text message from Hubbl with a one-time verification code.
- Identity verification: When using our bot or chatting you'll be asked to verify your account by confirming a one-time security code we'll text to your mobile number.
- Payment declined: You may receive a text message, or email from Hubbl.
When would I receive an email?
- Welcome email: After signing up to a Hubbl product or purchasing a Hubbl device.
- Email verification: After signing up, you'll receive an email requesting to verify your email address.
- Reset password: If you requested to reset your password.
- Account blocked: If you've attempted to sign in too many times.
- Upgrade/Downgrade/cancel subscription/resubscribe: After changing your subscription.
- Payment declined and credit card expiring/expired.
How do I opt out of marketing emails and SMS?
You can update marketing preferences online through My Account. For instructions on how to do this, click here.