How you're billed by Kayo

• Hubbl charges
• Auto-renewal
• Changes to a subscription
• View billing history

Hubbl charges
Charges will appear on your bank statement as “Hubbl - Kayo”. If you have other Hubbl subscriptions (such as BINGE), each charge will appear separately on your bank statement, even if they share the same billing date.

For example, if you’re subscribed to BINGE and Kayo Sports, you'll see each subscription charged separately as “Hubbl - BINGE” and “Hubbl - Kayo Sports” on your bank statement, regardless of whether they’re billed on the same day.

Auto-renewal
Kayo is an auto-renewing subscription service. Every subsequent calendar date of your subscription (based on the date you signed up for Kayo), the auto-renewal will apply automatically to charge you for the next month of your Kayo service.

For example, if you signed up on March 15, you will be charged via auto-renewal on the 15th of each month after that. You will be charged on the same day of the month as your initial billing date until you cancel.

Note: If the date doesn't exist within that month (eg. Sept 31), the billing date will be brought forward to the Sept 30.

Changes to a subscription

Upgrading a subscription:

• Upgrading your Kayo subscription creates an immediate change to your package, where you can use the new features straight away. Because of this, you're billed for the difference between the subscription plans for the remainder of the billing month via a pro-rata charge.
• The pro-rata amount will be calculated from the upgrade date to the end of the regular billing cycle. Once that billing cycle has ended, you will be charged the new amount for your subscription on your regular billing date.
   

Cancelling a subscription:

• Once you cancel Kayo, your subscription will remain active until the end of the current billing cycle. You will not receive a refund for the remainder of that billing cycle.
• For example, if you cancelled on the 15th of the month, and your billing cycle ends on the 25th of each month, you'll still have 10 days left to get the best out of Kayo.

View billing history

1. Log in to My Account.
2. Scroll down and select Billing & Purchase History.

Note: If you're on a mobile device, this will take you to a web browser where you may be required to sign in to Kayo again

5. Here, you'll see your subscription and billing history.