Have you requested to reset your password but haven’t received an email with further instructions? Below are some reasons why you may not have received the email.
Note: Changing your password will automatically update all subscriptions you have with Hubbl. This means if you have a BINGE, Flash or LifeStyle subscription your password will also automatically update.
The email is on it’s way
If you've requested to reset your password, please allow at least five minutes for the email to reach your inbox.
Your email provider has marked this is as Spam or Junk
If you still haven’t received the email, we suggest checking your ‘Spam’ or ‘Junk Mail’ folders in case the email has landed there by accident.
The email address linked to your account is incorrect
We can only send you an email to reset your password if the correct email address is linked to your Kayo account.
If you’ve forgotten or no longer have access to the email address on your account, you can login to My Account using your mobile number and then view or update your email.
To do this:
- Click here and login to My Account with your mobile number.
- Under Your contact details, you’ll see the email address linked to your account. If you need to update it, select Edit Email.