If you're receiving a billing error on Kayo, it may be due to one of the following reasons:
- Insufficient funds available
- Credit card expiry
- Incorrect card details
- Banking institution has blocked the transaction
If your payment has declined, we'll notify you via email and make further attempts to process your payment. This will give you time to make any updates to your account or payment details.
If further attempts to process the payment are unsuccessful, you'll receive an email that your subscription has been automatically cancelled.
Billed through one of our partners?
If your Kayo account is billed through a partner like Telstra or Apple, reach out to them to find out why a billing error has occurred.