12 months of Kayo with NRL Digital Membership – Kayo

1. What is the NRL Digital Membership?
Get 12 months of Kayo Standard or Premium when you purchase an NRL digital membership through a participating NRL club. Offer available to new, returning and existing Kayo customers.

When you purchase a digital membership through a participating club, the club will supply you with a unique, single-use voucher code. You can then redeem the Kayo subscription by following these steps.

This offer cannot be redeemed through third-party billing providers such as Apple or Telstra.

2. How do I add my voucher?
New or returning Kayo customers

You’ll receive a voucher code from your club when you sign up to the digital membership.
Click here, scroll down and select Got a voucher?
Enter the voucher code, then click Submit.
Select Kayo Standard or Premium, depending on the type of membership you purchased.
Follow the prompts to enter your details, including your mobile number.
Follow the prompts to enter your payment details.

Credit card details are required as a pre-authorisation to validate your card. You’ll only be charged after the offer period ends if you have not cancelled your subscription.

Existing Kayo customers

Login to My Account.
Under My Billing, select Voucher.
Enter the voucher code, then select Redeem.

Note: Make sure to select the correct Kayo tier (Standard or Premium). This will depend on the type of membership you purchased.

Review the details onscreen, then select Confirm.

You’ll receive a confirmation that the voucher has been successfully applied to your subscription. The offer will apply from your next billing cycle.

3. How will I know my voucher has been successfully applied?
Once the voucher has been applied in My Account, you'll receive a confirmation email to the email address associated with your account.

4. What if I didn't receive my voucher?
If you haven't received your voucher, please contact the club you purchased the membership from so they can issue you a new voucher.

5. When will the subscription start after applying my voucher?
If you're a new or returning Kayo customer, the 12-month Kayo subscription will apply from the date you redeem the voucher (not from when it was purchased).

If you're an existing Kayo customer, the subscription will apply from your next billing date.

6. If my old voucher is still valid, when can I apply my new voucher?
If you currently have a Digital Membership with months remaining, adding the new voucher will void any existing vouchers. Please add the new voucher code in the last month of your current voucher’s eligibility.

7. What happens to my subscription after the offer ends?
Kayo subscriptions are renewed monthly, so auto-renewals and standard monthly fees apply after the offer period unless you cancel before the offer ends.

This means that after the offer period (on the 13th month), if you have not cancelled your subscription, you’ll be charged the normal Kayo Standard subscription rate at that time.

8. I have a voucher, why was my subscription was cancelled?
This can occur if your payment method has failed or if there's no valid credit card on your account. To resolve this, please get in touch with us via Live Chat.

9. What if I'm having trouble applying my voucher?
Sometimes you may experience issues while in an incognito browser or in private mode. Try to close the incognito browser or exit private mode and try again.

There are other reasons you might be having trouble applying your voucher - you may be subscribed to an ineligible tier, or you are billed through a third party.

If you're seeing an error message, follow the instructions on screen to resolve the issue or click here for more information.. If you're unsure what the error message means, please contact us with a screenshot of the error for next steps.

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