12 months of Kayo with an AFL Digital Membership

1. What is the AFL Digital Membership?
2. How do I add my voucher?
3. How will I know my voucher has been successfully applied?
4. What if I didn't receive my voucher?
5. When will the subscription start after applying my voucher?
6. What if I already have a different Kayo tier?
7. If my old voucher is still valid, when can I apply my new voucher?
8. What happens to my subscription after the offer ends?
9. I have a voucher, why was my subscription cancelled?
10. What if I'm having trouble applying my voucher?

1. What is the AFL Digital Membership?
Get 12 months of Kayo Standard or Premium when you purchase an AFL digital membership through a participating AFL club. Offer available to new, returning and existing Kayo customers.

When you purchase a digital membership through a participating club, the club will supply you with a unique, single-use voucher code. You can then redeem the Kayo subscription by following these steps.

This offer cannot be redeemed through third-party billing providers such as Apple or Telstra.

2. How do I add my voucher?
The process depends on whether you’re a new, returning or existing Kayo customer:

• I’m a new or returning Kayo customer
• I’m an existing Kayo customer

Redeem as a new or returning Kayo customer

1. You’ll receive a voucher code from your club when you sign up to the digital membership.
2. Click here, scroll down and select Got a voucher?
3. Enter the voucher code, then click Submit.
4. Select Kayo Standard or Premium, depending on the type of membership you purchased.
5. Follow the prompts to enter your details, including your mobile number.
6. Follow the prompts to enter your payment details.

Note: Credit card details are required as a pre-authorisation to validate your card. You’ll only be charged after the offer period ends if you have not cancelled your subscription. For more information, click here.

Redeem as an existing Kayo customer

1. Login to My Account.
2. Under My Billing, select Voucher.
3. Enter the voucher code, then select Redeem.

Note: Make sure to select the correct Kayo tier (Standard or Premium). This will depend on the type of membership you purchased.

4. Review the details onscreen, then select Confirm.

You’ll receive a confirmation that the voucher has been successfully applied to your subscription. The offer will apply from your next billing cycle.

 

3. How will I know my voucher has been successfully applied?

Once the voucher has been applied in My Account, you'll receive a confirmation email to the email address associated with your account.

4. What if I didn't receive my voucher?
If you haven't received your voucher, please contact the club you purchased the membership from so they can issue you a new voucher.

5. When will the subscription start after applying my voucher?
If you're a new or returning Kayo customer, the 12-month Kayo subscription will apply from the date you redeem the voucher (not from when it was purchased).

If you're an existing Kayo customer, the subscription will apply from your next billing date.

6. What if I already have a different Kayo tier?
Your Kayo tier should match the type of digital membership purchased through the club so you don't incur additional charges.

To change your subscription:

1. Click here to log in to My Account.
2. Next to Kayo, click Change.
3. Select a tier, then select Continue.
4. Review your changes, then click Confirm.

If you upgrade to a higher tier, this change will take effect immediately. If you’ve upgraded in the middle of your billing cycle, a one-off pro-rata charge will apply. 

7. If my old voucher is still valid, when can I apply my new voucher?
If you currently have a Digital Membership with months remaining, adding the new voucher will void any existing vouchers. Please don't add the new voucher code until the last month of your current voucher.

8. What happens to my subscription after the offer ends?
Kayo subscriptions are renewed monthly, so auto-renewals and standard monthly fees apply after the offer period unless you cancel before the offer ends.

This means that after the offer period (on the 13th month), if you have not cancelled your subscription, you’ll be charged the normal Kayo Standard or Premium subscription rate at that time.

9. I have a voucher, why was my subscription cancelled?
This can occur if your payment method has failed or if there's no valid credit card on your account. To resolve this, please get in touch with us via Live Chat.

10. What if I'm having trouble applying my voucher?
Sometimes you may experience issues while in an incognito browser or in private mode. Try to close the incognito browser or exit private mode and try again. 

There are other reasons you might be having trouble applying your voucher - you may be subscribed to an ineligible tier, or you are billed through a third party.

If you're seeing an error message, follow the instructions on screen to resolve the issue. If you're unsure what the error message means, please contact us with a screenshot of the error for next steps.